Company spotlight · 2019 newsletter

LodgeVision Hospitality TV: A 2019 snapshot.

This company-provided Hospitality TV newsletter, Issue No. 4 from October–December 2019, describes LodgeVision’s commercial television work, team, and recognition at that point in the company’s history.

LodgeVision Hospitality TV newsletter cover, Issue No. 4, October–December 2019
Cover of LodgeVision Hospitality TV, Issue No. 4, October–December 2019.
Documented context

Commercial television work, described in the company’s own newsletter.

The newsletter says Star Connection began by servicing television customers in rural Wisconsin and later expanded into the commercial segment as LodgeVision. It presents the company’s work as a guided process: helping plan equipment locations and connections, mapping a channel lineup, coordinating installation timing, and training property staff.

It also describes the Evolve in-room entertainment solution as an option centered on guests’ own content. The document’s practical emphasis is clear: understand the property, coordinate the work, and stay available for questions after the installation.

Recognition

2018 and 2019 Commercial Retailer of the Year.

The newsletter identifies LodgeVision / Star Connection as receiving DISH Commercial Retailer of the Year recognition in both 2018 and 2019. It describes the 2019 award as the first time a retailer had received the recognition in back-to-back years.

Read the source in full

The original three-page newsletter includes the recognition statement, company history, service description, contact details, and a team photograph. This article summarizes that source; it is not a property-specific installation case study.

Open the 2019 newsletter

Source note. This article is based on a company-provided newsletter dated October–December 2019. Product availability, service scope, award status, customer relationships, and any performance statements should be confirmed with LodgeVision before being used as current project information.

★ Case Study Spotlight

Marriott Luxury Resort & Spa

Next-Gen DISH SmartBox & Custom Guest Casting Integration

450 Luxury Rooms Installed
100% Secure Casting Coverage
99.99% System Network Uptime
24/7/365 SmartEye Proactive Support
The Challenge

Outdated Media & Network Congestion

The Marriott resort operated on a legacy analog TV coax distribution system. Standard high-definition channels were unavailable, and guest televisions were completely disconnected from modern digital solutions.

Guests frequently complained about their inability to cast personal streaming subscriptions (Netflix, Prime, YouTube) to the large in-room screens. Signal degradation over the old cable runs also triggered regular screen freezes, overloading front-desk support teams with repetitive troubleshoot tickets.

DISH SmartBox & SmartEye Guest Casting

LodgeVision engineered a fiber-to-the-room (FTTR) network topology and deployed the elite DISH SmartBox headend solution, paired with isolated casting servers.

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DISH SmartBox Headend

Centralized, military-grade video distribution rack. Replaced multiple dynamic channel modulators with a single hardware unit. Delivered 60+ crystal-clear HD channels to all 450 rooms with redundant backup power.

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Secure Room Casting

Implemented isolated virtual LANs (vLANs) per guest room. Guests simply scan a dynamic on-screen QR code to securely stream their own Netflix, Hulu, and YouTube accounts. Automatically clears credentials at checkout.

SmartEye Support SLA

Configured SmartEye automatic remote monitors. LodgeVision’s US network center actively observes hardware temperatures and bandwidth distribution, resolving 95% of server alerts before property staff ever notice.

The Results

95% SLA Support Call Reduction

Following the installation, guest technology satisfaction ratings surged to 5-stars. Signal freezes fell to zero, and network-related calls to the front desk dropped by 95% within the first 30 days.

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